Refund Policy

Refund Policy

Last Updated: March 2025

At Anueent, customer satisfaction is important to us. Our refund policy is designed to ensure fairness and transparency when it comes to purchases made on our website.

1. Digital Products

Due to the nature of digital products, all sales are final. Once a file or service has been delivered or accessed, it cannot be returned or refunded. Please read product descriptions carefully before purchasing.

2. Physical Products (if applicable)

If your order includes any physical items, you may request a return within 7 days of receiving the product. Items must be unused, in original packaging, and in resellable condition. Return shipping costs are the buyer’s responsibility unless the product is defective.

3. Services

Service-related purchases (consulting, design, development, etc.) are non-refundable once work has begun. If no work has been started, cancellations may be considered on a case-by-case basis.

4. Incorrect or Damaged Orders

If you received the wrong item or your order arrived damaged, please contact us within 48 hours of delivery. We’ll verify the issue and provide a replacement or refund where applicable.

5. Refund Process

Approved refunds will be processed to your original payment method within 5–10 business days. Please allow additional time depending on your bank or payment provider.

6. Contact Us

For refund requests or questions about your order, please contact our support team:
Email: hello@anuent.com